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Privacy policy

Privacy policy

At Shepherd Neame we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site. We do update this Privacy Policy from time to time so please do return and review this Privacy Policy regularly. For the purpose of the Data Protection Act 1998, Shepherd Neame Limited is a registered data controller, under registration number Z8649859.

Information we collect

When you visit our website, we collect two types of information:

  • Personal information such as your name, address and email address as provided by you when you register for information, enter a competition, or place an order with us.
  • Information such as your computer’s IP address and anonymous information collected from cookies when you are browsing our website to help us understand how to improve our website and services to you.

Use of Cookies

We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate. Such information will not identify you personally it is statistical data about our visitors and their use of our website. This statistical data does not identify any personal details whatsoever. Similarly to the above, we may gather information about your general internet use by using a cookie file. This is a text file that your web browser places on your computer’s hard drive and tells a website when you have returned. They help us to improve our website and the service that we provide to you.

Types of Cookies we use

The categories of cookies we use on the website and the function they perform is listed below.

Necessary cookies

Cookies are set to help support the structure of the pages that are displayed to you. These help the website to function and enhance the look and feel of the website. They also help to improve navigation around our website and allow you to return to pages you have previously visited. Where possible, we delete these cookies when you leave the website.

Functionality cookies

We use cookies to make accessing the website more convenient, so you don’t need to remember your username / email address. This information will allow us to welcome you by name, and over time to personalise our website content to reflect your preferences.

Our cookie will remain on your hard drive until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site. It is possible for you to view our website without providing any personal information, but you will need to register your details so we can process any online order you may make. An advantage of registering is that we will be able to contact you about special offers from which you can benefit.

Performance cookies

Cookies are used to provide aggregated statistics on visitors to our websites and their browsing behaviour. This enables us to order the site to make customers’ journeys easier, and if necessary make improvements. The data is aggregated and anonymised, which means we cannot identify you as an individual.
We use a number of tools to carry out analytical functions on our site including Google Analytics.

Targeting cookies

We may set cookies on your computer and allow carefully selected third parties to do the same while you are browsing our site. These will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet.

Cookies are used to help us understand the performance of our marketing activity and improve the relevance of the adverts that you see. We use these ‘cookies’ to display products and services that we think will interest you, both on our website and on other websites across the internet. Should you wish to disable your cookies from your web browser please see Cookie Maintenance.

Cookie Maintenance

You can set your browser to accept or reject all specific cookies. You can also set your browser to alert you each time a cookie is presented to your computer. You can delete cookies that have been stored on your computer but remember, if you prevent us from placing cookies on your computer during your visit, or you subsequently delete a cookie that has been placed, it will not be possible for you to use our website effectively.

By disabling your cookies from the browser settings, you will be restricting the cookies that we use to manage our website and this will have an impact on how the website will function. This will apply to all websites once cookies are disabled via your browser settings and not only
our website.

If you would like to restrict or block cookies that are set by us and other websites, you can do this through your web browser settings. Instructions for how to do this for the four most used web browsers are below. For other web browsers, please use the Help function on your browser for details on how to do this. For information on how to restrict or block cookies on your mobile phone, you will need to refer to your handset manual. 

Click on the links below for cookie settings in:
Chrome
Internet Explorer
Firefox
Safari

Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  • To provide you with information requested from us, relating to our products or services.
  • To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.

If you do not want us or any third party to use your data you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data. If you wish to amend your marketing preferences with Shepherd Neame, you can do so by emailing websupport@shepherdneame.co.uk.  Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, any subsidiaries and any pubs or hotels, managed, tenanted, leased or operated. We may also disclose your personal information to third parties:

  • Where we sell any or all of our business and/or our assets to a third party.
  • Where we are legally required to disclose your information.
  • To assist fraud protection and minimise credit risk.

Third party links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.

Contacting us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us:

By post: Shepherd Neame website privacy, 17 Court Street, Faversham, Kent, ME13 7AX
Tel: +44 1795 532206
Fax: +44 1795 538907