Visit our Shepherd Neame Cellar website to get started. If you're not yet registered as a Shepherd Neame trade customer, please get in touch with our friendly trade customer service team and we'll get you started. More information can be found in your welcome letter. If you need a replacement copy, please get in touch.
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Trade customer service
Our Customer Services team is responsible for taking all customer orders and dealing with any trade customer queries. We pride ourselves on offering our customers a responsive and competent service.
How to place an order
Contact trade customer services
Need to talk to our friendly trade customer services team? You can call us, write to us, or email us using the info below.
Give us a call on : 01795 597000
Opening times: Monday - Friday, 8am - 5pm
Orders can be left in full on the answerphone if lines are busy.
Write to us at:
Shepherd Neame Customer Services
The Faversham Brewery
17 Court Street
Faversham
Kent ME13 7AX
United Kingdom
Trade quality services
The Trade Quality Services team are responsible for helping with dispense quality. They can deal with equipment issues at the bar and in the cellar.
Need help? Give us a call:
01795 542098 (8:30am - 5pm, Monday - Friday)
07831 377156 (9am - 5pm, weekends and Bank Holidays)
Our GXO delivery partners
We were pleased to launch a new partnership with logistics company GXO for the distribution of our beer, wines, spirits and minerals in March 2024.
The dedicated GXO team deliver to pubs throughout our south-east heartland, with support for the Greater London area provided by a new transit team in Thurrock. This investment is aimed at enabling superior customer service and improved stock control accuracy.