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Trade Customer Services

Welcome to Trade Customer Services

Our Customer Services team is responsible for taking all customer orders and dealing with any trade customer queries. We pride ourselves on offering our customers a responsive and competent service. 

Trade Quality Services (TQS)

Our Transport partners

How to place an order

Place your order online at our SN Cellar website

SN Cellar logo

If you are not yet registered as a Shepherd Neame Trade Customer please get in touch with our friendly team and we'll get you started.

Queries about deliveries or items on it

Email: [email protected]
Call: 01795597000 for Customer Care

Customer Services are open Mon-Fri 08:00 - 17:00

More information can be found in your welcome letter, please get in touch to request a new copy if you need one.

Contact Trade Customer Services

Customer Care & Pub Ordering

Call: 01795 597000
Email: [email protected]

Opening Times: Mon - Fri 08:00 - 17:00.
Order can be left in full on the answerphone if lines are busy

Online Ordering

Place your order online at our SN Cellar website

Postal Address

Shepherd Neame Customer Services
The Faversham Brewery
17 Court Street
Faversham
Kent ME13 7AX
United Kingdom