Privacy policy

Introduction

This Privacy Policy, together with our website Terms and Conditions at https://www.shepherdneame.co.uk/legal-stuff/website-terms-conditions, explains how Shepherd Neame Limited (“we”, “us”, “our”) collects, uses, and protects personal data you provide to us or that we collect from you, for example when you:

Shepherd Neame Limited is registered in England (Company Number: 00138256) at 17 Court Street, Faversham, Kent, ME13 7AX. 
Under the UK Data Protection Act 2018 and UK GDPR, we are a registered data controller (Registration Number: Z8649859).

Your Acceptance and Our Right to Change

By accessing our Website or providing your personal data to us, you acknowledge that we may process your personal data as described in this Privacy Policy. 
If you do not agree, please do not use our Website or services.
We may update this Privacy Policy from time to time. 
Updates will be posted on this page and will take effect from the date of posting. 
If you do not agree with any changes, please stop using our Website or services.

What is Personal Data?

Personal data is any information that can identify you, either on its own (e.g., name, address, email) or combined with other information we hold.

Privacy Policy Summary

  • We collect personal data to provide our services, manage our business, and comply with legal obligations.
  • We only collect information necessary to provide the best service.
  • We take reasonable steps to keep personal data secure.
  • We share data only:
    • Where required by law
    • To provide products or services
    • With selected partners working on our behalf
    • To inform you about products or offers, where permitted
  • Cookies are used on our Website. See our Cookies Policy.

Information We Collect

We may collect:

  1. Personal details you provide: Name, address, email, phone number, or other information when you contact us, register for updates, enter competitions, or place orders.
  2. Technical information: IP address, pages visited, and other data collected via cookies (see our Cookies Policy).

Collection is based on legal compliance, contract performance, or our legitimate interests to improve our Website, products, and services.

Information from Other People and Third Parties

We may receive personal data from partners, employees, visitors, or suppliers. 
Third parties are responsible for obtaining consent where required. 
Examples include:

  • Contact details from partners to inform you of offers or promotions
  • Emergency contact information from staff or visitors
  • Data relating to individual contacts at suppliers or corporate customers

Use of Your Information

We use personal data to:

  • Provide products, services, and support
  • Inform you about products, services, offers, or promotions (where consented)
  • Notify you about changes to products, services, or the Website
  • Administer the Website and our business
  • Maintain safety and security
  • Process your requests and enquiries
  • Improve your customer experience

You can withhold or withdraw consent for marketing communications at any time by contacting us at [email protected] 

Disclosure of Your Information

We may share your data with:

  • Our group companies, including subsidiaries, and managed or tenanted pubs and hotels
  • Professional advisors or analysts
  • Search engine providers for Website optimisation
  • Selected third parties for marketing, where consented

All third parties must handle your data securely and comply with this Privacy Policy.
In the event of mergers, acquisitions, or joint ventures, personal data may be transferred to new owners or partners.
We may also disclose personal data to comply with legal obligations, enforce our agreements, protect our rights or safety, and prevent fraud.

Security, Data Transfers, and Storage

We take appropriate measures to protect your personal data from unauthorised access, loss, destruction, or damage. 
Data may be transferred outside the UK or EEA where necessary, with safeguards in place to comply with UK GDPR.
Data is stored securely, and any transactions on our Website are encrypted. 
While we strive to maintain security, transmission via the internet carries some risk. 
You are responsible for keeping any passwords confidential.

Third-Party Links

Our Website may contain links to other websites. 
We are not responsible for their privacy practices and recommend reviewing their privacy policies.

Your Rights

Under UK GDPR, you have rights including:

  • Access to personal data we hold about you
  • Correcting inaccurate or incomplete data
  • Requesting erasure or restricting processing where no legal basis exists
  • Objecting to marketing communications
  • Requesting data portability

You may exercise these rights by contacting us at [email protected]. Complaints may be escalated to the Information Commissioner’s Office (ICO).

Contacting Us

For any questions about this Privacy Policy or to exercise your rights, contact:
By Post: Shepherd Neame Website Privacy, 17 Court Street, Faversham, Kent, ME13 7AX
Tel: +44 1795 532206
Email: [email protected] 
Last Updated: September 4, 2025