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Contact Customer Services

Placing your order

Ordering – call day and call time
You will need to contact us on day one, before 16:00, to place your order for delivery on day three. If your delivery day is a Monday, you will need to place your order on a Thursday.
Order cut off and ‘adds’
Your full order should be placed on day one, before 16:00, to guarantee your delivery day and time window is met. Day one order, day three deliver.
On day two before 10:00 you can ‘add’ up to 15% additional volume to your order. KNDL has the right to refuse this addition if the vehicle is fully booked. These add-orders could be delivered on a separate vehicle. We cannot guarantee that complete orders placed on day two will be delivered within your time window.
Off delivery day orders
If you need a delivery outside your normal delivery schedule, our team can request an off-day from our logistics provider. If confirmed, these off-day deliveries are only available with an all day time window, 06:00-18:00. Not within your normal time window.

Pub Ordering

01795 597000
Opening Times: Mon - Fri 08:30 - 16:00
Order can be left in full on the answerphone if lines are busy

Customer Care

01795 597070
Opening Times: Mon - Fri 07:00 - 17:00


01795 597060
Opening Times: Mon - Fri 08:30 - 17:00


01795 597080
Opening Times: Mon - Fri 08:30 - 17:00

Email us

Postal Address

Shepherd Neame Customer Services
The Faversham Brewery
17 Court Street
Kent ME13 7AX
United Kingdom