COOKIE POLICY
Shepherd Neame Limited ('we', 'our', 'Shepherd Neame') operates the website (www.shepherdneame.co.uk) (the 'Website').
This Cookie Policy explains how we use cookies and similar technologies on the Website.
A cookie is a small file of letters and numbers stored on your browser or device.
Cookies collect information about how you use a website and help us provide a better browsing experience by remembering your preferences and tailoring content to your needs.
Our Website uses cookies to:
- Ensure it functions correctly and securely.
- Enhance your experience when browsing.
- Collect information to improve our Website.
- Provide advertising and content that is relevant to your interests.
Where possible, you can manage your cookie preferences via the cookie pop-up that appears when you first visit the Website.
Types of Cookies We Use
Cookies on our Website fall into the categories below.
Some are essential for the Website to operate, while others are optional.
We set certain cookies ourselves (“first-party cookies”), while others are set by third-party providers to help us analyse usage or deliver additional functionality.
Each cookie may be a session cookie (active only while you browse) or a persistent cookie (remains for a set period, e.g., to remember your login).
(a) Strictly Necessary Cookies
These cookies are essential for the Website to function and cannot be switched off. They support the structure and security of the pages you view and enable you to navigate the Website. Without them, some services cannot be provided.
| Cookie | Purpose | Type | More information |
|---|---|---|---|
| CloudFlare | Delivers fonts and assets via a secure content delivery network Session | Session | Click Here |
| New Relic | Monitors application performance | Session | Click Here |
| Google reCaptcha | Protects forms from spam and abuse | Session | Click Here |
You can disable these cookies from the cookie pop-up on the front page of our Website.
(b) Analytical/performance cookies
These cookies allow us to understand how visitors use our Website.
They help us measure and improve performance, identify popular pages, and ensure users find what they need.
Data collected is aggregated and anonymised.
| Cookie | Purpose | Type | More information |
|---|---|---|---|
| Google Analytics | Tracks usage to optimise Website functionality | Persistent | Click Here |
| Hotjar | Provides behaviour analytics to improve user experience | Persistent | Click Here |
| YouTube | Sets cookies when videos are embedded for analytics and marketing | Persistent | Click Here |
You can disable these cookies from the cookie pop-up on the front page of our Website.
(c) Marketing cookies
These cookies record your visit, pages viewed, and links clicked. They help us and our partners deliver more relevant advertising and measure marketing effectiveness.
| Cookie | Purpose | Type | More information |
|---|---|---|---|
| Facebook Pixel | Measures, optimises, and builds audiences for marketing campaigns | Persistent | Click Here |
You can disable these cookies from the cookie pop-up on the front page of our Website.
Managing Cookies
In addition to our cookie pop-up, you can manage cookies through your browser settings. For guidance, use the links below or refer to your browser’s Help section:
Chrome
Internet Explorer
Firefox
Safari
Blocking or deleting cookies may impact your ability to use some features of the Website.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time.
Any changes will be posted on this page. If you do not agree with the changes, please stop using the Website.
Contact us
If you have any queries or comments about this Cookie Policy, please contact us:
By post: Shepherd Neame Website Privacy, 17 Court Street, Faversham, Kent, ME13 7AX
Tel: +44 1795 532206
Fax: +44 1795 538907
Email: [email protected]
Last Updated: September 4, 2025