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Cookie Policy

COOKIE POLICY

Shepherd Neame Limited's ('we', 'our', 'Shepherd Neame') website (www.shepherdneame.co.uk) (the/our 'Website') uses cookies in accordance with this Cookie Policy.  A cookie is a small file of letters and numbers that we will store on your browser or the hard drive of your computer.  Cookies collect information about how you browse a website and allow the website to remember your preferences and tailor your experience of that website to best suit you.
Our Website uses cookies to (a) distinguish you from other users; and (b) to analyse how the Website is being used by our users in order to provide statistical information regarding the use of our Website to our advertisers, where appropriate.  This helps us to provide you with a good online experience and also allows us to improve our Website.

Types of cookies we use

The categories of cookies we use on the Website and the function they perform is listed below.
Should you wish to disable your cookies from your web browser please see Section 4 below.

(a)    Strictly necessary cookies

These are cookies that are required for the operation of our Website.  They are set to help support the structure of the pages that are displayed to you. These help the website to function and enhance the look and feel of the Website. They also help to improve navigation around our website and allow you to return to pages you have previously visited. Where possible, we delete these cookies when you leave the Website.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Purpose More information
Google Analytics _ga This cookie is used to distinguish users and expires 2 years from its set-up date. Click Here
Google Analytics _gat This cookie is used to measure the "throttle request rate" of the Website and expires 10 minutes from its set-up date. Click Here
Google Analytics _gid This cookie is used to distinguish users and has an expiration of 24-hours. Click Here

(b)    Functionality cookies

These are cookies that make accessing the Website more convenient.  These cookies will also allow us to welcome you by name, and over time to personalise our Website content to reflect your preferences. 

Functionality cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the Website.  

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Purpose More information
Google Analytics _ga This cookie is used to distinguish users and expires 2 years from its set-up date. Click Here
Google Analytics _gat This cookie is used to measure the "throttle request rate" of the Website and expires 10 minutes from its set-up date. Click Here
Google Analytics _gid This cookie is used to distinguish users and has an expiration of 24-hours. Click Here
Google Analytics NID This cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on Click Here
Hotjar Cookie _hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. Click Here

(c)    Analytical/performance cookies

These are cookies that allow us to recognise and count the number of visitors to our Website and to see how visitors move around our Website when they are using it.  This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily

Analytical performance cookies are also used to provide aggregated statistics on visitors to our Website and their browsing behaviour. This enables us to order the Website to make customers’ journeys easier, and if necessary make improvements. 

The data from those customers is aggregated and anonymised, which means we cannot identify you as an individual.

We use a number of tools to carry out analytical functions on our Website including Google Analytics.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below: 

Cookie Name Purpose More information
New Relic JSESSIONID This cookie is used by New Relic to help monitor the sites session counts. Click Here
Google Analytics _ga This cookie is used to distinguish users and expires 2 years from its set-up date. Click Here
Google Analytics _gat This cookie is used to measure the "throttle request rate" of the Website and expires 10 minutes from its set-up date. Click Here
Google Analytics _gid This cookie is used to distinguish users and has an expiration of 24-hours. Click Here
Hotjar cookie _hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. Click Here

(d)    Targeting cookies

These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests. We may also share this information with third parties for this purpose

These cookies will also allow us to show you adverts while you are browsing our Website and other websites on the internet. 

Targeting cookies are used to help us understand the performance of our marketing activity and improve the relevance of the adverts that you see. We use these cookies to display products and services that we think will interest you, both on our Website and on other Websites across the internet. 

You can find more information about the individual cookies we use and the purposes for which we use them in the table below: 

Cookie Name Purpose More information
Google Analytics _ga This cookie is used to distinguish users and expires 2 years from its set-up date. Click Here
Google Analytics _gat This cookie is used to measure the "throttle request rate" of the Website and expires 10 minutes from its set-up date. Click Here
Google Analytics _gid This cookie is used to distinguish users and has an expiration of 24-hours. Click Here

(e)    Session cookies

We use "session" cookies on this Website. We will use the session cookies to keep track of you whilst you navigate the Website. Session cookies will be deleted from your computer or devices when you close your browser.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below: 

Cookie Name Purpose More information
New Relic JSESSIONID This cookie is used by New Relic to help monitor the sites session counts. Click Here
Google Analytics _ga This cookie is used to distinguish users and expires 2 years from its set-up date. Click Here
Google Analytics _gat This cookie is used to measure the "throttle request rate" of the Website and expires 10 minutes from its set-up date. Click Here
Google Analytics _gid This cookie is used to distinguish users and has an expiration of 24-hours. Click Here
Hotjar cookie _hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. Click Here

Third party cookies 

Please note that third party providers (including, for example, providers of external services like web traffic analysis services) may also use cookies to assess the ways in which you make use of the Website.  We have no control over these. These cookies are likely to be analytical/performance cookies.

Third Party Cookie information
TripAdvisor Click Here
Bookeo Click Here
Facebook Click Here
Twitter Click Here

Cookie maintenance

You will normally see a message on our Website before we store a cookie on your computer which describes the types of cookies we use and what information they might collect. We may also use banners and pop-ups from time to time to give you options around cookies use 
You can set your browser to accept or reject cookies. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the below links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details. For information on how to restrict or block cookies on your mobile phone, you will need to refer to your handset manual. 

Click on the links below for cookie settings in:

Chrome
InternetExplorer
Firefox
Safari

You can also set your browser to alert you each time a cookie is presented to your computer. Please note that if you prevent us from placing cookies on your computer during your visit, or you subsequently delete a cookie that has been placed, it may not be possible for you to use our Website effectively.

By disabling your cookies from the browser settings, you will be restricting the cookies that we use to manage our Website and this will have an impact on how our Website will function. This will apply to all Websites once cookies are disabled via your browser settings and not only ours.

Changes to this Cookie Policy

Shepherd Neame may amend this Cookie Policy at any time without notice. By continuing to use the Website, you agree to the updated Cookie Policy. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) the Website. Any changes to our Cookie Policy will be posted to this page.

Contacting us

We welcome any queries, comments or requests you may have regarding this Cookie Policy. Please do not hesitate to contact us:

By post: Shepherd Neame Website Privacy, 17 Court Street, Faversham, Kent, ME13 7AX

Tel: +44 1795 532206

Fax: +44 1795 538907

Email: dataprotection@shepherdneame.co.uk

Last edited: 16th April 2018