Top Honour for Shepherd Neame's Visitor Centre

Our award-winning Visitor Centre has won its third Certificate of Excellence award from the world’s largest travel website TripAdvisor.
 
The award celebrates hospitality excellence and is given only to establishments which consistently achieve outstanding reviews on TripAdvisor.
 
It is the latest in a string of successes for the Visitor Centre. At the 2010 Beautiful South Tourism Awards it won gold in the Small Visitor Attraction category; in 2011 it was named Small Visitor Attraction of the Year at the VisitEngland Awards for Excellence and Best Little Treasure at the Group Travel Awards; and has picked up the Silver award at the Beautiful South Tourism Awards for the past two years. It was also given a Highly Commended Award in the VisitEngland Awards for Excellence 2014.
 
The Visitor Centre is set in a beautifully-restored medieval hall house on the brewery site in Faversham.
 
From there, visitors can join a 80 minute guided tour through the busy working brewery, to learn about the ancient art of brewing. They can see the traditional mash tuns; taste natural mineral water from the brewery’s well; try some malted barley and smell locally-grown Kentish hops.
 
The tour also includes a visit to the Old Brewery Store, housed in the old wines and spirits store, which features impressive displays of historic delivery vehicles, a recreated cooper’s workshop, bygone pub signs and a collection of hop picking memorabilia.
 
It ends back in the Visitor Centre with a tutored tasting of Shepherd Neame’s Kentish ales and speciality lagers, before visitors have the chance to visit the Brewery Shop and pick up a souvenir, gift or some of their favourite beer.
 
Evening tours and events are available, including the popular six-course Beer and Food Matching dinner, where guests enjoy a meal of seasonal, locally sourced ingredients with a beer to match each course. There is also regular live music and entertainment in The Old Brewery Store.
 
Visitor Centre manager Graham Hukins said:

We are delighted to receive TripAdvisor’s Certificate of Excellence for the third year running. I am delighted that the dedication and passion of our Visitor Centre team has been recognised with consistently excellent customer feedback.

To book a tour, or for more information, visit the Tours pages of the website.