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perm ft

Hotel Receptionist - Full time

Royal Wells Hotel, Royal Tunbridge Wells

  • Full time & permanent
  • Negotiable dependent on experience & benefits and training
  • Hours and requirements can be discussed at interview

The Royal Wells Hotel in Tunbrdige Wells is looking for an experienced and friendly receptionist to join our busy team on a full time basis.

This role will see you working 5 days out of seven to include some weekends and shift patterns range between 07.00-15.00 and 14.00-22.00. 

We know that first impressions count, so you this role will see you projecting a professional image and offering our customers a warm and efficient welcome on the front line.

Together with great administrative and customer service skills, you will have a real passion for the hospitality sector and you will be willing to go ‘the extra mile’ to ensure our guest’s expectations are met.

Role & Responsibilities

  • Ensuring the smooth day to day running of the reception desk.
  • Welcoming guests and checking them in and out of the hotel.
  • Handling all customer enquiries via the telephone, email and face to face.
  • Processing room reservations into the in-house system.  
  • Daily room allocation for room reservations.
  • Conducting show rounds as required.
  • Undertaking daily banking duties.
  • Liaison with all other internal departments.
  • Handling customer feedback/complaints as required.

What are we looking for?

  • Proven experience in a hotel reception role.
  • Previous knowledge of guest line or Rezlynx would be advantageous.
  • First class levels of customer service.
  • You must be well presented and professional.
  • Excellent communication and organisation skills.
  • You must be able to remain calm and work well under pressure.
  • You will be honest, reliable and trustworthy.
  • You must be IT literate, conversant in all Microsoft office packages to include Word and Excel.
  • You must be flexible in terms of the working hours required of you.
  • You must be able to work some evenings and weekends.

Benefits

  • Salary is negotiable dependent on experience.
  • Structured induction and training programme.
  • Flexible working hours which can be discussed at interview.
  • Staff uniform is provided.
  • Paid holiday allowance.
  • Shepherd Neame company pension scheme.
  • Staff discount scheme in all Shepherd Neame pubs and hotels (Full time only).
  • You will work as part of a friendly and supportive team in a fun and team spirited environment.

In order to be considered for this role, please apply online with your CV or pop in and see us for an application form.