Do you have what it takes to be a Shepherd Neame tenant?
We are looking to match the right people with the right pubs, so this could be the most important pub quiz you ever take. Our tenants know the qualities needed to run a successful business, so answer their questions to see if you have what it takes to get behind a bar.
You don't need to enter any personal details but our feedback may help you choose an exciting new career.
City bar
An urban pub, usually positioned in a town or city centre, serving lunchtime and after work regulars, plus passing trade. City bars will often have a drink led trade with some supporting food sales and can attract a younger clientele in the evening, which is part of that town or city's social scene.
Community pub
Community pubs form a focal point for the area they serve, making them a popular meeting place for regular customers. They respond to the needs of local people by hosting community and charity events and can even offer services such as a post office or cash-point facilities.
Destination / food led
A pub that attracts customers due to its comfortable and welcoming accommodation and / or its excellent food. These pubs are renowned for these facilities, attracting custom from far and wide with a high quality food and accommodation offer.
Hotel
Hotels offer high-quality accommodation and have a variety of dining options. They serve holidaymakers, diners, business people and the casual visitor looking for morning coffee. They often provide function facilities, catering for a diverse range of events such as wedding receptions, parties and business conferences.
Cellar Management
Completing the Award in Beer and Cellar Quality is a great introduction into ensuring you know how to develop a strict cellar regime leading to the service of top quality beer to your customers. Workshops are run every month and will take you thorough cellar hygiene, cask and keg line cleaning, dispense and service, glassware and glass washing.
Customer Service
Building a reputation for excellent customer service is crucial to long term success. We run various customer service workshops which will help you to understand what customers need and expect and the how to deliver the principles of customer service to ensure that every customer feels valued by your business.
Cooking and Kitchen Management
If you are new to catering organising a kitchen can be a big task. You must ensure you gain a broad understanding of food safety law. There are courses available to learn basic cooking skills for a kitchen environment and how to set up, deliver a menu through service and close down a kitchen. Speak to your district manager in the first instance who with the Tied Trade Training Department will help to identify appropriate training.
Merchandising and Selling
Understanding customer behaviour and how proper product placement can influence customers' decisions is a vital part of how you present your business. Complemented with effective selling technique as part of customer service you can maximise the sales and profitability of your business. The Merchandising and Selling workshop will help you to make the most of the products you offer by using effective merchandising and selling techniques to influence customers to spend more and purchase more profitable lines.
Financial Management
Understanding the controls and basic accounting principles of financial management is crucial to business profitability. A financial management workshop is available which will introduce you to the basic principles of recording financial information, the role of the accountant, how to interpret financial reports and the short and long term financial planning to ensure long term profitability.
Maximising Liquor Profit
Ensuring that effective control of stock from ordering to serving will ensure that you get the most profit from each product you buy and sell to your customers. The Liquor Margin Management workshop will help you develop an understanding of the ways in which stock can be lost within a business and how, through simple systems and controls you can prevent stock loss and therefore maximise the profit you make from your liquor stock.
Maximising Food Profit
Effectively planning menus and ensuring the effective storage and control of stock from ordering to serving is vital to get the most profit from the products you sell. The Food Stock Management workshop will introduce you to dish costing and menu planning, he main causes of stock loss, how to recognise them and minimise them.
Health and Safety
Employers and employees all have responsibilities in ensuring a safe and healthy working environment. Not meeting those responsibilities will result in accidents which can lead to fines and imprisonment. Keep up to date with current legislation and how to comply with it by completing the Level 2 Health and Safety workshop and exam and know what you need to do to comply with the many laws.
Food Safety
Operating a business which ensures safe food practices will prevent serious illness to staff and customers and ensure that you are protected from possible prosecution. Beer and ice are classed as food. This means that effective food safety practices are required whatever your business. Know how to meet current food safety legislation by completing and passing the Level 2 Food Safety in Catering qualification. If you want a higher level of knowledge of food safety practices, the Level 3 Food Safety in Catering qualification provides a more in depth knowledge.
Recruiting the right staff
Your team are vital to delivering effective customer service. Recruiting a member of staff costs time and money but is an investment. In addition you must ensure that you comply with a whole range of laws throughout the recruitment process. Information is available in the HR section of the support area of the tenant website. In addition ask your district manager about our Recruitment workshop.
Developing an effective team
The key to developing an effective team starts with recruitment and continues by providing proper training and support. Information is available in the HR section of the support area of the tenant website. Further information is available via Tied Trade Training where you can discuss the support you need and how to gain it.
Staff Management
There are many aspects to managing staff effectively. Recruitment and developing an effective team can be seen in other options. The law surrounding employment can often be confusing. Having a robust system for employing and managing staff is vital if staff are going to be happy and confident working for you. Information on contracting, paying and employment law is available in the HR section of the tenant website support area. Further support is available via you're the Tied Trade Training department.
Managing conflict
Managing conflict between people in pubs can sometimes be difficult. If you do not feel confident in recognising behaviour which leads to conflict and how to diffuse a difficult situation the Tied Trade Training Department can help to locate appropriate training for you.
Thank you for completing our interactive questionnaire.
Based on the answers you have given we have compiled a report giving you relevant advice to help in considering your future running a Shepherd Neame Pub Tenancy.
Click on the button below to read the report...