Tenancy Support & Training

The British Institute of Innkeeping

Shepherd Neame recognises that a key element of a successful pub is the professionalism of its licensees. We encourage licensees to join the British Institute of Innkeeping (BII) – a professional body for the licensed retail sector – and to take advantage of courses and activities provided.

We require all first time licensees to pass the Pre-Entry Awareness Training course (PEAT) a minimum of five days before you can attend your formal shortlist interview with us. You will also need to obtain your BIIAB Level 2 Award for Personal Licence Holders (APLH) throughout the recruitment process allowing you to undertake the retail sale of alcohol. 

Training with Shepherd Neame

A range of training is available for all licensees. It is designed to ensure that the opportunities and challenges of running pubs are clear and to equip licensees with the necessary skills, knowledge and ability to maximise the profitability of their business.

This is centred on two key areas: the principles and practices of business management in a pub and the legal responsibilities of a licensee. Further support and advice is available to licensees through their business development manager.


Shepherd Neame offers five workshops for licensees which are mandatory unless the licensee holds a comparable qualification:
-          BII Level 2 Award for Personal Licence Holders (APLH)
-          BII Level 2 Award in Beer and Cellar Quality (ABCQ)
-          CIEH Level 2 Food Safety in Catering
-          CIEH Level 2 Health and Safety in the Workplace
-          Financial Management for Tenants

All workshops are run by trainers with experience within the industry, and, whenever possible, will accredit licensees with industry-recognised qualifications.

A £1000.00 training deposit is built into your pub’s ingoing costs to cover the above courses; however we will refund you £750.00 on completion of the mandatory courses required.

Online Courses 

Shepherd Neame are now working in conjunction with CPL Learning to offer over twenty free e-learning courses to tenants and their employees in their first year with us. These courses will ensure that you and your team are compliant with current regulations and that you have the correct knowledge to apply to the work place.
All courses include animation, video and gaming technology to make the learning experience interactive and they cover a range of subjects to include Customer Service, Age Verification, COSHH, Drugs Awareness and Fire Safety.

You can see more information at the CPL website at LINK

You do not need to be an existing tenant to take the APLH course with us, if you are thinking of joining Shepherd Neame and you want to get your APLH underway then we can get that arranged for you.

If you would like to book on any of the above courses or if you have any queries at all please do contact our Training Co-ordinator on 01795 542136 or email training@shepherd-neame.co.uk and we will be happy to assist you.