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An employee at the Royal Albion Hotel in Broadstairs has been named Hospitality Employee of the Year in the Pride in Thanet Tourism Awards.
Aram Rawf, part of the front-of-house team at the seaside retreat, also received the overall Pride in Thanet Tourism Award during the glittering ceremony, organised by Thanet District Council.
The awards have been held annually since 2005, to recognise individuals in Thanet’s tourism industry who go the extra mile to deliver outstanding customer service.
Locals and visitors to the area are invited to nominate deserving staff online or on postcards distributed to dozens of outlets around Thanet.
One of the nomination card comments for Aram said: “He is one in a million, amazing, he is always warm, helpful and cheerful, a ‘poster boy’ for service with a smile.”
This year’s awards were sponsored by the Isle of Thanet Gazette and supported by Visit Kent. Speakers included Visit Kent chairman Amanda Cottrell and VisitEngland enterprise director Jenny McGee.
In addition to his engraved glass trophy, Aram also received a bottle of Chapel Down sparkling wine, golf vouchers courtesy of Stonelees, an editorial feature, advert and P&O ferry crossing for a car and up to nine people courtesy of Isle of Thanet Gazette, and pass to Kent attractions courtesy of Visit Kent.
Aram said: “This award means a lot and is totally unexpected. I was only doing my daily job. Every customer is important, they keep us in our jobs. They could go to other places but they choose to come to us, so they deserve a special welcome.”